Refund policy

SpaCoverLabs Returns Policy

At SpaCoverLabs, every replacement spa cover is manufactured to order using either verified spa model specifications or the measurements you provide. Because of the custom nature of our products, our returns policy differs depending on whether you purchase a custom-made product or a standard accessory.

Custom-Made Spa Covers

All replacement hot tub, swim spa and cold tub covers are manufactured specifically for your order.

As these products are made to your specifications, they are not eligible for cancellation or return simply because you change your mind, in accordance with Article 16(c) of the EU Consumer Rights Directive.

This does not affect your statutory rights. If your cover:

• arrives damaged,
• has a manufacturing defect,
• or does not match the agreed specifications,

please contact us immediately and we'll work with you to resolve the issue through repair, replacement or refund where applicable.

For assistance, please contact: returns@spacoverlabs.com

Standard Products & Accessories

Standard (non-custom) products may be returned within 30 days of delivery.

To qualify for a return, items must:

• be unused and in their original condition;
• include all original packaging;
• include proof of purchase.

Before returning any item, please contact us for return authorisation. Items returned without prior approval cannot be accepted.

Return requests: info@spacoverlabs.com

Unless the return is due to our error, defective goods or shipping damage, return shipping costs are the responsibility of the customer.

Customer Measurements

If your cover is manufactured using measurements supplied by you, it is your responsibility to ensure those measurements are accurate before placing your order.

If you are unsure, we strongly recommend using our measuring guide or contacting our specialists before ordering.

Where photos or measurements are submitted for review, our team will make every reasonable effort to identify potential issues before production begins.

Inspecting Your Order

Please inspect your order as soon as it arrives.

If your order has been damaged during transport, contains the wrong item, or appears to have a manufacturing defect, please notify us as soon as reasonably possible by emailing: returns@spacoverlabs.com

Including photographs of the issue will help us process your claim more quickly.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised products
• Products manufactured using customer-supplied specifications
• Used products
• Products damaged after delivery through misuse or incorrect installation
• Gift cards

Exchanges

As every custom cover is manufactured specifically for your spa, exchanges are generally not possible.

If an exchange is available for an eligible standard product, we recommend returning the original item (after approval) and placing a new order.

EU Right of Withdrawal

If you purchase a standard (non-custom) product within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without providing a reason.

This statutory right does not apply to products manufactured to your specifications or clearly personalised for you.

Refunds

Once we receive and inspect your approved return, we'll notify you whether your refund has been approved.

Approved refunds are processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact: info@spacoverlabs.com

Return Address

SpaCoverLabs
Templom tér 1
7300 Komló
Hungary