Privacy policy

Last updated: August 7, 2026

SpaCoverLabs operates this store and website, including all related information, content, features, tools, products and services (the "Services"). We specialise in custom-made replacement spa covers for hot tubs, swim spas and cold tubs. Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, use our product configurator, upload information or photographs, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment-related information. Payment information may be processed directly by Shopify or third-party payment providers and may not be stored directly by SpaCoverLabs.
• Account information including your username, password, preferences and settings where customer accounts are available.
• Transaction information including the products you view, add to your cart or purchase, as well as returns, exchanges, cancellations and previous transactions.
• Product configuration information including your spa brand, spa model, serial number, measurements, dimensions, corner radius, selected product options, insulation choices, colours, skirt specifications and other information provided through our configurator or during the ordering process.
• Uploaded photographs and files including photographs of your spa, existing spa cover, serial plate, spa measurements or other images or documents you provide to help us identify your spa, verify specifications, provide support or manufacture your replacement cover.
• Communications with us including information you provide when contacting customer support, submitting an enquiry, requesting measurement assistance, making a warranty claim or otherwise communicating with us.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, place an order, use our configurator, submit measurements, upload photographs, visit or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our Services or visit our website, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to provide technology, payments, fulfilment, shipping, analytics, customer support or other services and they collect or process personal information on our behalf.
• From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor and Improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember preferences, send account or order notifications, process purchases, returns, exchanges or other transactions, create and manage customer accounts, arrange shipping, provide customer support and improve your shopping experience.
• Identify Your Spa and Configure Your Cover. We may use your spa brand, model, serial number, measurements, photographs and other configuration information to identify your spa, verify compatibility, load model specifications, assist with measurements and configure the appropriate replacement spa cover.
• Manufacture Custom-Made Products. We may use measurements, model information, configuration selections and other order details to manufacture a replacement spa cover according to the specifications associated with your order.
• Review Uploaded Photographs and Measurements. If you upload photographs of your spa, existing cover, serial plate or measurements, we may review these materials to help identify your spa, verify specifications, provide measurement assistance, process your order or evaluate a warranty or support request.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or other permitted channels, and showing you advertisements for products or services on the Services or other websites where permitted by applicable law and your consent preferences.
• Security and Fraud Prevention. We use personal information to provide a secure shopping and payment experience, authenticate accounts, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect our Services and protect the rights and safety of SpaCoverLabs, our customers and others.
• Communicating with You. We use your personal information to provide customer support, respond to enquiries, assist with product selection and measurements, provide information about orders, production and delivery, and maintain our business relationship with you.
• Warranty and After-Sales Support. We may use order information, measurements, photographs and communications to assess warranty claims, product concerns, delivery issues or other after-sales requests.
• Legal Reasons. We use personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, manufacturing support, fulfilment and shipping.
• With payment service providers to process payments and prevent fraud.
• With delivery and logistics providers where necessary to deliver your order.
• With service providers involved in customer support, warranty administration, order management or technical services.
• With business and marketing partners to provide marketing services and advertise to you where permitted by applicable law and your consent preferences.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as when information must be shared to deliver your products or provide a service you have requested.
• With our affiliates or otherwise within our corporate group where applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring or insolvency proceeding, or where necessary to comply with applicable legal obligations, respond to subpoenas, search warrants or similar requests, enforce applicable terms or policies, or protect or defend the Services, our rights and the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests relating to its use of personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain rights relating to information processed by Shopify through the Shopify Privacy Portal.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the Services, remember preferences, understand how visitors interact with the website, improve performance, prevent fraud and, where permitted, provide analytics and advertising.

Where required by applicable law, non-essential cookies and similar technologies will only be used with your consent. You can manage your cookie preferences through the cookie consent tools available on our website and through your browser settings.

For additional information about the cookies and tracking technologies used on our website, please refer to our Cookie Policy or cookie preference settings where available.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may be visible to other users of those platforms. Our inclusion of third-party links does not by itself imply endorsement of the content, owners or operators of those platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet may also be exposed to risks while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, manufacture custom products, maintain customer accounts, provide warranty and after-sales support, comply with tax and accounting requirements, resolve disputes and enforce applicable contracts or policies.

The specific retention period may vary depending on the type of information, the nature of our relationship with you and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request where permitted by applicable law.

• Right to Access / Know. You may have the right to request access to personal information that we hold about you.
• Right to Delete. You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
• Right to Correct. You may have the right to request correction of inaccurate or incomplete personal information we maintain about you.
• Right to Portability. You may have the right to receive certain personal information in a structured, commonly used and machine-readable format and, in certain circumstances, request that it be transferred to another organisation.
• Managing Communication Preferences. We may send promotional emails or other marketing communications where permitted by law. You may opt out at any time by using the unsubscribe option displayed in our communications. If you opt out of marketing communications, we may still send non-promotional communications relating to your account, orders, support requests, warranty claims or other transactions.

You may exercise any of these rights where indicated through the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and the rights you may have with respect to information processed by Shopify, you can visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law. Where permitted by applicable law, you may designate an authorised representative to submit a request on your behalf. Before accepting such a request, we may require evidence that the representative has been authorised to act for you and may also require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below so that we can review and address your concerns.

If you reside in the European Economic Area, you also have the right to lodge a complaint with the data protection supervisory authority responsible for your country of residence, place of work or the location of the alleged infringement.

A list of European data protection supervisory authorities is available through the European Data Protection Board.

International Transfers

We may transfer, store and process personal information outside the country in which you live, including where our service providers, Shopify or other technology providers operate internationally.

If personal information is transferred outside the European Economic Area or the United Kingdom to a country that has not been recognised as providing an adequate level of protection, we will rely on appropriate safeguards where required by applicable law. These may include the European Commission's Standard Contractual Clauses or equivalent transfer mechanisms recognised by the relevant competent authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technologies or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on this website, update the "Last updated" date and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you under applicable data protection laws, please contact us:

SpaCoverLabs
Templom tér 1
7300 Komló
Hungary

Email: info@spacoverlabs.com

For the purposes of applicable data protection laws, SpaCoverLabs is the data controller of your personal information.